FAQ & Contact

 
What are the opening hours of your Customer Care?

We offer customer support from Monday to Friday, via chat or the contact form on the site.
The Italian, French, Spanish and German Opera Romana Pellegrinaggi operators are available by telephone from 08:00 a.m. to 6:00 p.m., from Monday to Friday and from 09:00 a.m. to 3:00 p.m. on Saturday.

What do I do if I’m late for my visit?

Your entry will be reserved for 30 minutes from the time the visit begins. If your delay is greater, contact the ORP tour operator for instructions. There is no guarantee that you will be able to participate in a later visit, as it may already be fully booked. Please take into consideration the time needed to reach the starting point in time for the start of your visit.

I forgot to print my voucher; can I still show it on a smartphone?

Most partners accept vouchers on smartphones. To bring the vouchers with you, download the Rome & Vatican City Card App.

What should I do if I have a problem after my purchase or during an activity?

Check the information on the voucher of the order you received and search through our FAQ. If you can’t find an answer, contact the customer support.

What happens if I lose my voucher or cancel the payment confirmation email?

If you have registered yourself, all the details on the purchases made can be retrieved with your email. Contact the customer service and we will send you the booking confirmation again. If the booking requires the voucher to be printed, you will have to print the voucher again to access the attractions.

Whose initiative is the OMNIA Vatican & Rome Card?

The OMNIA Vatican & Rome Card initiative was born from the joint project of Opera Romana Pellegrinaggi, an activity of the Vicariate of Rome, Department of the Holy See, and Roma Capitale, organized in collaboration with Zetema and ATAC.

Are museums and attractions opened at night?

Contact individual sites and museums to find out about night entrances and seasonal activities.

Who is the OMNIA Vatican & Rome Card for?

The OMNIA Vatican & Rome Card is suitable for everyone: families, couples, children, adults, tourists visiting for the first time, regular tourists, people who stay in Rome for long or short periods, independent travelers, international tourists, as well as Italians and residents. The Card is useful to all those who wish to save time and money while visiting one of the most extraordinary cities in the world.

How does the OMNIA Vatican & Rome Card work?

The OMNIA Cards are designed to help you save time and money while visiting the capital. Each card is simple and easy to use and allows you to visit the most famous places and sites of greatest interest in Rome using free and discounted tickets. Plan your journey with our free guide and skip the line at the main places of interest and at the museums in the Vatican City: you will save up to four hours of waiting during the summer months, when the turnout is greatest. In addition to guaranteeing free and reduced-price tickets, the Omnia Cards offer you free access to a “Stop & Go” tourist bus, which allows you to get on, get off and get back on at each stop on the route. The Omnia Cards remain valid for 12 months after purchase.

What happens if I change the date of my trip to Rome?

You can cancel your booking, and you can book again immediately after receiving the confirmation email of the cancellation. If you have not yet confirmed the trip and program changes, the Card is still valid for 12 months from the date of purchase. Contact customer service to rebook your entries.

Is the card valid only for consecutive days?

Yes, the Card is valid only for 72, 48 or 24 consecutive hours. If you activate it on a Monday, that will be considered the first day. Note: if you start using the card in the late afternoon or evening, this already counts as the first day.

When can I start using the OMNIA Vatican & Rome Card?

You can start using it immediately after picking it up or receiving it by mail! By going to the first site or museum you wish to visit, the Omnia Card will be activated at the entrance.

How long is the OMNIA Vatican & Rome Card valid for?

The OMNIA Vatican & Rome Card is valid for 12 months starting from the date of purchase.

Is public transport limited to certain time slots?

The metro is open from 05:30 a.m. to 11:30 p.m. On Saturday the service ends at 01:30 a.m. The schedules of local buses, trams and surface trains may vary, so before leaving you should consult ATAC, the transport company of Rome.

Where can I travel with the Travelcard?

Each 72H OMNIA Card includes a free Travelcard (Roma Pass) valid for three consecutive days, which gives free access to the metro service, city buses, trams and surface trains in the capital city of Rome.

Do children ride for free on public transport in Rome?

Children under the age of 10 ride for free on public transport in Rome.

Why didn’t I receive a confirmation e-mail?

Normally the confirmation e-mail should arrive a few minutes after completing the transaction / purchase. If you have not received a confirmation e-mail, we advise you to check the spam filter or the spam box. If you still can’t find it, send a request to our customer support team confirming your e-mail address and order number.

How can I use offer codes or discount codes?

Enter and enable your offer code on the payment page after choosing one or more products.
Note: the offer codes cannot be combined with other discounts.

Can I buy the OMNIA Vatican & Rome Card for a group?

If you purchase online you can buy up to 10 cards per adult/child. However, the Card is not designed for large groups and, in some cases, such groups may be refused to access some famous sites or museums.
In order to avoid disappointment, if you are part of a large group, you should contact any site or museum in advance.

What are the normal prices of museums and archaeological sites?

Entrance ticket prices vary:
 

Capitoline Museums € 15.00
Centrale Montemartini € 11.00
Museum of Rome € 9.50
Ara Pacis € 13.00
Museum of Rome in Trastevere, Gallery of Modern Art € 7.50
Villa Torlonia Museum (complete) € 17.00
Civic Museum of Zoology € 7.00
Temporary exhibitions Palazzo delle Esposizioni € 12.50
Temporary exhibitions Quirinale stables € 15.00
Vatican Museums and Sistine Chapel € 30.00
St. Peter’s Basilica with multilingual audio guide App € 25.00
Mamertine Prison € 10.00
Archaeological Area (Colosseum, Roman Forum and Palatine)    € 10.00
Basilica of St. Giovanni in Laterano and Cloister € 10.00
Basilica of St. Paul Outside the Walls and Cloister € 5.00
Does the OMNIA Card include all the places of interest in Rome?

The Cards include free admission to the Vatican Museums, historic buildings and tours. For a complete list of free places of interest of the circuit museums in common and at a reduced price, click here

How does the Roma Pass included in my Omnia 72h work?

The Roma Pass 72h included in your Omnia Card 72h includes:

  • Free admission to the first 2 museums and / or archaeological sites of your choice. Free admission includes a possible exhibit at the museum
  • Reduced admission to all subsequent museums and / or archaeological sites. The reduction includes the eventual exhibition in the museum.
  • Metro, bus and tram
  • Discounts and special prices for events, exhibitions and tourist services
  • Valid 72 hours from first validation
  • Roma Pass 72 Hours, promoted by Roma Capitale and the Ministry of Cultural Heritage and Activities and Tourism, in collaboration with ATAC, is the capital’s tourist-cultural card that offers reductions and services to tourists and curious visitors to enjoy the beauties of Rome.

  • Valid 72 hours from the first activation for access to museums, archaeological sites and local public transport.
  • Unlimited free access for 72 hours to all means of transport included in the offer. Valid on all means of local public transport managed by Atac (buses, trams, A, B, B1 and C ines of the metro and Rome-Lido railways, Rome Flaminio Piazza del Popolo-Viterbo (up to Sacrofano) and Rome-Giardinetti) within the territory of Roma Capitale, in addition to the ATAC 720 bus line to and from Ciampino Airport with arrival / departure from the square in front of Laurentina Metro B station (lane VI °) and line 520 to and from the Ciampino Airport * with arrival / departure from the Subaugusta Metro A Station (Last stop – square in front of the stop) and Cinecittà.
    The card must be completed in its entirety and cannot be transferred. The card must be shown at the request of the control personnel, together with a valid identity document.
    The following are not included: tpl Atac special connections, Trenitalia FL regional railways (ex FR), Cotral Rome Tiburtina / Termini-Fiumicino Airport special connection, Trenitalia “No stop” Rome Termini-Fiumicino Airport (Leonardo Express) and all connections to and from Fiumicino.
  • Discounts for exhibitions, events and affiliated services (see the Events and Tourist Services sections of the Roma Pass website).
    At the Colosseum, Castel Sant’Angelo and Capitoline Museums, Roma Pass 72 Hours owners have direct access to the security checkpoint, without going through the ticket office. Visitors are warned that in this period, for reasons of public order, the checks have been intensified and therefore there might be longer lines due to the performance of public safety activities.
  • Unlimited free access for 72 hours to all means of transport included in the offer. Valid on all means of local public transport managed by Atac (buses, trams, A, B, B1 and C ines of the metro and Rome-Lido railways, Rome Flaminio Piazza del Popolo-Viterbo (up to Sacrofano) and Rome-Giardinetti) within the territory of Roma Capitale, in addition to the ATAC 720 bus line to and from Ciampino Airport * with arrival / departure from the square in front of Laurentina Metro B station (lane VI °) and line 520 to and from the Ciampino Airport with arrival / departure from the Subaugusta Metro A Station (Last stop – square in front of the stop) and Cinecittà.
  • In the Kit:
     
    Roma Pass 72 Hours card: the card for visiting museums and access public transport.
    Roma MAP: the paper map with the Tourist INFOPOINT, the Metro Stations and all the points of interest of the City, accessible with the Roma Pass, complete with address and websites to facilitate you.

 

How to use it:

  • you write name, surname and date of activation on the back of the card;
  • the card is worth 72 hours from the first activation for access to museums / sites and / or from the first validation on public transport vehicles;
  • you activate it upon access to the first site / museum, or on the first trip on a public transport vehicle;
  • you use it to access directly at the entrance of the first 2 sites, while from the 3rd site onwards it is presented at the ticket office to take advantage of the reduction;
  • you show it upon request of the control personnel, together with a valid identity document;
  • The card is contactless and therefore no physical insertion is required in the reader but it is sufficient to approach it.

 
The 72h includes the Roma Pass. We remind you that the Roma Pass allows access to museums without reservation, simply by booking at the entrance of the attractions that are included in the Roma Pass circuit. This is not valid for the Galleria Borghese and/or the archaeological excavations of Palazzo Valentini/Domus Romane, where the reservation is * obligatory * both for adults and for children and for all the categories that are exempted from payment. The reservation fee is included in the admission only if you use the card for one of the first two free admissions.
BE CAREFUL: in order to access Roma Pass services it is necessary, however, to collect the card in one of the ORP locations

Do you offer discounts for groups, students or the elderly?

There are no discounts when booking tickets: choosing one of the Omnia Cards is already the best way to save money. To better calculate how much you save using the Card, click here.
Note: some visits are free for people with disabilities.

How much would a Travelcard cost?

A Travelcard costs up to € 18.00, but with OMNIA Card 72h, you will receive a Roma Pass 72h with a value of € 38.50 , included in the price.

If I order the card online, how can I receive the OMNIA Vatican & Rome Card?

If you order the Card online, via website, you can choose to pick it up at one of the collection points located in the center of Rome, or select the shipment during the purchase process, and receive it directly to your home with a paid DHL courier. Shipping is not available to Russia.
 

Opera Romana Pilgrimage Offices – Meeting and Info Points
 

Opera Romana Pellegrinaggi – Meeting and Info Points
 

Palazzo del Vicariato Vecchio
Via della Pigna, 13 / a
Mon / Fri 09:00 a.m. / 1:00 p.m. – 2:30 p.m. / 6:00 p.m.
Sat / Sun closed
Services: Pilgrimages
 

Largo Argentina
Via dei Cestari, 21
Mon / Sat 09:00 a.m. / 5:00 p.m.
Sun and holidays 09:00 a.m. / 1:00 p.m.
Services: Vatican & Rome, Omnia
 

St. Peter’s Office
Piazza Pio XII, 9
Mon / Sat 08:30 a.m. / 5:00 p.m.
Sun and holidays 09:00 a.m. / 1:00 p.m.
Services: Pilgrimages, Vatican & Rome, Omnia
 

Meeting Point St. Peter
Largo del Colonnato
Every day 09:00 a.m. / 5:00 p.m.
Sun and holidays 09:00 a.m. / 1:00 p.m.
Services: Vatican & Rome
 

Carcer Tullianum
Clivo Argentario, 1
Every day 08:30 a.m. / 6:15 p.m.
(until August 31)
Services: Vatican & Rome, Omnia
 

Basilica of St. Giovanni in Laterano
at the entrance of the Basilica
next to the Holy Door
Mon / Sat 08:30 a.m. / 5:00 p.m.
Sun and holidays 09:00 a.m. / 1:00 p.m.
Services: Vatican & Rome, Omnia
 

Basilica St. Paul fuori le Mura
at the Cloister of the Basilica
Every day 09:00 a.m. / 6:00 p.m.
Services: Vatican & Rome, Omnia
 

Collection Points
 

1. Opera Romana Pellegrinaggi – Piazza Pio XII, 9 (Basilica di St. Peter) Open: Monday to Saturday; 09.00 a.m. – 4.00 p.m.; Sunday & Vatican Religious Holidays: 09.00 a.m. – 1.00 p.m.
 

2. Opera Romana Pellegrinaggi – Largo Argentina, Via dei Cestari 21 (Pantheon) Open: Monday to Saturday; 10.00 a.m. – 4.00 p.m.; Sunday & Vatican Religious Holidays: 10.00 a.m. – 01.00 p.m.
 

3. Opera Romana Pellegrinaggi – Piazza di Porta St. Giovanni, (St. Giovanni in Laterano) – inside the Basilica on the right. Open: Monday to Saturday; 09.00 a.m. – 4.00 p.m.; Sunday & Vatican Religious Holidays: 09.00 a.m. – 01.00 p.m.
 

4. O.R.P. – Piazzale St. Paul, 1 (Basilica of Saint Paul outside the walls) Open: Monday to Saturday; 09.00 a.m. – 4.00 p.m.; Sunday & Vatican Religious Holidays: 09.00 a.m. – 1.00 p.m.

How much does an OMNIA Vatican & Rome Card cost?

OMNIA Cards are of three types. For more information on prices, click here

Is OMNIA Card suitable for people with disabilities and their carers?

Some attractions allow the presence of a carers, while some others have barriers that do not allow access to people with walking difficulties.

Can I visit the same site twice with my OMNIA Vatican & Rome Card?

The OMNIA Vatican & Rome Card allows only one entry to each place of interest. A second entrance is not allowed.

How can I find the opening and closing times of a site?

Find the opening times of the attractions on the pages related to them. Or, if you have purchased an Omnia Card, check the printed guide in the box.

Are museums and sites accessible all year?

Theoretically, most of the museums and sites included in our offer are open all year. However, partial closures may occur in the period between Christmas and New Year. Check the opening times and dates in advance to better plan your trip.

How much can I save with the OMNIA Vatican & Rome Card?

Buy one of the 3 Omnia Cards and save a nice sum by entering the Vatican Museums, the magnificent Sistine Chapel and St. Peter’s Basilica for free, where you will have a free audio guide.
You can also take advantage of a Stop & Go tourist bus, visit the Colosseum and the Roman Forum, as well as many other places of interest. The ticket for urban transport is also included in the Omnia 72h!
Already the entry to all these sites would cost you € 110, excluding the cost of public transport! Save time and money and enjoy free and privileged access to the most famous places of interest in Rome. A further advantage is the reduced-price entry into other unmissable historical sites. To find out how much you save with the other Omnia Cards visit this page.

What good is it if I buy the card now?

If you buy the OMNIA Vatican & Rome Card online, you can plan your visit in advance. By taking advantage of the information provided in the guide, you can plan a journey that includes the main places of interest. Whether you have decided to have, your Card sent to you by post, or to go to one of the three collection points in the area, you can start planning and booking your visits using the voucher code you received in the confirmation email to purchase, and the email you entered together with the purchase.
The 72, 48 or 24 hours of use will begin to flow from your first visit.
Attention: the Omnia Cards are valid on consecutive days: if you have purchased a 72h for example, and you use it in the afternoon of the first day, you will have another two days left.

Does the OMNIA Vatican & Rome Card also offer a guide?

When you buy the OMNIA Vatican & Rome Card you will also receive a free guide and a map showing the places of interest and offers, so you can better plan your stay.

Can I skip the lines?

Yes! If you have an OMNIA Vatican & Rome Card you have the right to privileged access to all sites and museums of the Vatican City, including the Colosseum and Roman Forum. You can save up to 4 hours of waiting in the summer months, when the turnout is particularly high. If you have purchased a ticket for a single entry that includes a reservation, booking the dates and the time of access will give you the right to skip the line.

Why am I asked to indicate an entry time?

The reservation allows you to access the attractions with priority entry. Your entry is guaranteed for thirty minutes starting from the time you selected.

Is my payment secure?

Yes, we use Stripe, an online payment system that is internationally recognized and completely secure. This system protects against scams and unauthorized transactions by encrypting your payment information.

Is my ticket valid without a reservation?

Without a reservation you will have access to a museum or an attraction during opening hours and days, but you will still have to join the line at the entrance and your entry for that day is not guaranteed. Moreover, for some itineraries the reservation is obligatory, read well the details related to the ticket you are buying.

How can I change my booking?

Access the website or app using your email or voucher code. Once you have registered, contact customer service from the chat or select the button “contact us”.

How can I book an entrance to an attraction?

Access your profile and enter “My tickets and my cards” section. Select your ticket.
 

Click on the “Check availability” button and select the date.
Only the available dates will be highlighted.
Some tickets provide more options that will appear here (e.g. different languages, audio guide, minibus tour).
Make sure you select the options that are relevant to you. After that, you can select your departure time (if applicable). The best options for your visits will be offered to you automatically. Change it, or keep it, and then confirm it. You will receive new vouchers via email with your booking confirmation and your visit times.

How old should a child be to use the Child Card?

The Child Card is valid for children who are between 6 – 9 years old. Children up to the age of 5 are included on the parent’s card and have free access to all services.

What are the advantages of OMNIA CARDS?

The Omnia Cards are a portfolio of services that allow priority access to the main places of interest of the extraordinary historical and artistic heritage of Rome, for 72, 48 or 24 hours.
A unique cultural and spiritual study for you and those traveling with you.