FAQ & Contact

We offer customer support from Monday to Friday, via chat or the contact form on the site.
The Italian, French, Spanish and German Opera Romana Pellegrinaggi operators are available by telephone from Monday to Saturnday from 09:00 a.m. to 4:00 p.m. 

Contact Opera Romana Pellegrinaggi at [email protected] to check the first available time and change the reservation. Please take into consideration the time needed to reach the starting point in time for the start of your visit. Please take into consideration the time needed to reach the starting point in time for the start of your visit.

Most partners accept vouchers on smartphones. To bring the vouchers with you, download the Rome & Vatican City Card App.

Check the information on the voucher of the order you received and search through our FAQ. If you can’t find an answer, contact the customer support.

If you have registered yourself, all the details on the purchases made can be retrieved with your email. Contact the customer service and we will send you the booking confirmation again. If the booking requires the voucher to be printed, you will have to print the voucher again to access the attractions.

The OMNIA Vatican & Rome Card initiative was born from the joint project of Opera Romana Pellegrinaggi, an activity of the Vicariate of Rome, Department of the Holy See, and Roma Capitale, organized in collaboration with Zetema and ATAC.

Contact individual sites and museums to find out about night entrances and seasonal activities.

The OMNIA Vatican & Rome Card is suitable for everyone: families, couples, children, adults, tourists visiting for the first time, regular tourists, people who stay in Rome for long or short periods, independent travelers, international tourists, as well as Italians and residents. The Card is useful to all those who wish to save time and money while visiting one of the most extraordinary cities in the world.

The OMNIA Cards are designed to help you save time and money while visiting the capital. Each card is simple and easy to use and allows you to visit the most famous places and sites of greatest interest in Rome using free and discounted tickets. Plan your journey with our free guide and skip the line at the main places of interest and at the museums in the Vatican City: you will save up to four hours of waiting during the summer months, when the turnout is greatest. In addition to guaranteeing free and reduced-price tickets, the Omnia Cards offer you free access to a “Stop & Go” tourist bus, which allows you to get on, get off and get back on at each stop on the route. The Omnia Cards remain valid for 12 months after purchase.

You can cancel your booking, and you can book again immediately after receiving the confirmation email of the cancellation. If you have not yet confirmed the trip and program changes, the Card is still valid for 12 months from the date of purchase. Contact customer service to rebook your entries.

Yes, the Card is valid only for 72, 48 or 24 consecutive hours. The hour count starts at the first service used.

You can start using it immediately after picking it up or receiving it by mail! The Omnia card will be activated at the first use of it.

The OMNIA Vatican & Rome Card is valid for 12 months starting from the date of purchase.

The metro is open from 05:30 a.m. to 11:30 p.m. On Saturday the service ends at 01:30 a.m. The schedules of local buses, trams and surface trains may vary, so before leaving you should consult ATAC, the transport company of Rome.

Children under the age of 10 ride for free on public transport in Rome.

Normally the confirmation e-mail should arrive a few minutes after completing the transaction / purchase. If you have not received a confirmation e-mail, we advise you to check the spam filter or the spam box. If you still can’t find it, send a request to our customer support team confirming your e-mail address and order number.

Enter and enable your offer code on the payment page after choosing one or more products.
Note: the offer codes cannot be combined with other discounts.

If you need to purchase Omnia Cards for a group and / or organized groups, contact us at [email protected], with Opera Romana Pellegrinaggi support we will meet your requests.

Entrance ticket prices vary:

The Cards include free admission to the Vatican Museums, historic buildings and tours. For a complete list of free places of interest of the circuit museums in common and at a reduced price, click here

The Roma Pass 72h included in your Omnia Card 72h includes:

• Free admission to the first 2 museums and / or archaeological sites of your choice. Free admission includes a possible exhibit at the museum
• Reduced admission to all subsequent museums and / or archaeological sites. The reduction includes the eventual exhibition in the museum.
• Metro, bus and tram
• Discounts and special prices for events, exhibitions and tourist services
• Valid 72 hours from first validation

• Roma Pass 72 Hours, promoted by Roma Capitale and the Ministry of Cultural Heritage and Activities and Tourism, in collaboration with ATAC, is the capital’s tourist-cultural card that offers reductions and services to tourists and curious visitors to enjoy the beauties of Rome.

• Valid 72 hours from the first activation for access to museums, archaeological sites and local public transport.
• Unlimited free access for 72 hours to all means of transport included in the offer. Valid on all means of local public transport managed by Atac (buses, trams, A, B, B1 and C ines of the metro and Rome-Lido railways, Rome Flaminio Piazza del Popolo-Viterbo (up to Sacrofano) and Rome-Giardinetti) within the territory of Roma Capitale, in addition to the ATAC 720 bus line to and from Ciampino Airport with arrival / departure from the square in front of Laurentina Metro B station (lane VI °) and line 520 to and from the Ciampino Airport * with arrival / departure from the Subaugusta Metro A Station (Last stop – square in front of the stop) and Cinecittà.
  The card must be completed in its entirety and cannot be transferred. The card must be shown at the request of the control personnel, together with a valid identity document.
  The following are not included: tpl Atac special connections, Trenitalia FL regional railways (ex FR), Cotral Rome Tiburtina / Termini-Fiumicino Airport special connection, Trenitalia “No stop” Rome Termini-Fiumicino Airport (Leonardo Express) and all connections to and from Fiumicino.
• Discounts for exhibitions, events and affiliated services (see the Events and Tourist Services sections of the Roma Pass website).
  At the Colosseum, Castel Sant’Angelo and Capitoline Museums, Roma Pass 72 Hours owners have direct access to the security checkpoint, without going through the ticket office. Visitors are warned that in this period, for reasons of public order, the checks have been intensified and therefore there might be longer lines due to the performance of public safety activities.
• Unlimited free access for 72 hours to all means of transport included in the offer. Valid on all means of local public transport managed by Atac (buses, trams, A, B, B1 and C ines of the metro and Rome-Lido railways, Rome Flaminio Piazza del Popolo-Viterbo (up to Sacrofano) and Rome-Giardinetti) within the territory of Roma Capitale, in addition to the ATAC 720 bus line to and from Ciampino Airport * with arrival / departure from the square in front of Laurentina Metro B station (lane VI °) and line 520 to and from the Ciampino Airport with arrival / departure from the Subaugusta Metro A Station (Last stop – square in front of the stop) and Cinecittà.
• In the Kit:Roma Pass 72 Hours card: the card for visiting museums and access public transport.
  Roma MAP: the paper map with the Tourist INFOPOINT, the Metro Stations and all the points of interest of the City, accessible with the Roma Pass, complete with address and websites to facilitate you.

How to use it:

• you write name, surname and date of activation on the back of the card;
• the card is worth 72 hours from the first activation for access to museums / sites and / or from the first validation on public transport vehicles;
• you activate it upon access to the first site / museum, or on the first trip on a public transport vehicle;
• you use it to access directly at the entrance of the first 2 sites, while from the 3rd site onwards it is presented at the ticket office to take advantage of the reduction;
• you show it upon request of the control personnel, together with a valid identity document;
• The card is contactless and therefore no physical insertion is required in the reader but it is sufficient to approach it.

The Omnia 72H includes the Roma Pass, which allows access to the museums of Rome that are included in the Roma Pass circuit. You are entitled to 2 free admissions to museums and / or archaeological sites in the city of Rome and to reduced admissions to all subsequent museums and / or archaeological sites, for which reservations are not required. If you choose to visit the Colosseum among the attractions, remember that reservations must be made by accessing the Coopculture website at the following link:

https://ecm.coopculture.it/index.php?option=com_snapp&view=products&catalogid=F8B26C9F-B33A-74D3-4B75-0168EB799FA3&snappTemplate=template3&lang=en

BE CAREFUL: in order to access Roma Pass services it is necessary, however, to collect the card in one of the ORP locations

There are no discounts when booking tickets: choosing one of the Omnia Cards is already the best way to save money. To better calculate how much you save using the Card, click here.
Note: some visits are free for people with disabilities.

If you order the Card online, via website, you can choose to pick it up at one of the collection points located in the center of Rome, or select the shipment during the purchase process, and receive it directly to your home with a paid DHL courier. Shipping is not available to Russia.
 

Opera Romana Pilgrimage Offices – Meeting and Info Points
 

Opera Romana Pellegrinaggi – Meeting and Info Points
 

Collection Points
 

1. Opera Romana Pellegrinaggi – Piazza Pio XII, 9 (Basilica di St. Peter) Open: Monday to Saturday; 09.00 a.m. – 4.00 p.m.; Sunday & Vatican Religious Holidays: 09.00 a.m. – 1.00 p.m.
 

2. Opera Romana Pellegrinaggi – Largo Argentina, Via dei Cestari 21 (Pantheon) Open: Monday to Saturday; 10.00 a.m. – 4.00 p.m.; Sunday & Vatican Religious Holidays: 10.00 a.m. – 01.00 p.m.
 

3. Opera Romana Pellegrinaggi – Piazza di Porta St. Giovanni, (St. Giovanni in Laterano) – inside the Basilica on the right. Open: Monday to Saturday; 09.00 a.m. – 4.00 p.m.; Sunday & Vatican Religious Holidays: 09.00 a.m. – 01.00 p.m.
 

OMNIA Cards are of three types. For more information on prices, click here

Some attractions allow the presence of a carers, while some others have barriers that do not allow access to people with walking difficulties.

The OMNIA Vatican & Rome Card allows only one entry to each place of interest. A second entrance is not allowed.

Find the opening times of the attractions on the pages related to them. Or, if you have purchased an Omnia Card, check the printed guide in the box.

Theoretically, most of the museums and sites included in our offer are open all year. However, partial closures may occur in the period between Christmas and New Year. Check the opening times and dates in advance to better plan your trip.

Buy one of the 3 Omnia Cards and save a nice sum by entering the Vatican Museums, the magnificent Sistine Chapel and St. Peter’s Basilica for free, where you will have a free audio guide.
You can also take advantage of a Stop & Go tourist bus, visit the Colosseum and the Roman Forum, as well as many other places of interest. The ticket for urban transport is also included in the Omnia 72h!
Already the entry to all these sites would cost you € 110, excluding the cost of public transport! Save time and money and enjoy free and privileged access to the most famous places of interest in Rome. A further advantage is the reduced-price entry into other unmissable historical sites. To find out how much you save with the other Omnia Cards visit this page.

If you buy the OMNIA Vatican & Rome Card online, you can plan your visit in advance. By taking advantage of the information provided in the guide, you can plan a journey that includes the main places of interest. Whether you have decided to have, your Card sent to you by post, or to go to one of the three collection points in the area, you can start planning and booking your visits using the voucher code you received in the confirmation email to purchase, and the email you entered together with the purchase.
The 72, 48 or 24 hours of use will begin to flow from your first visit.
Attention: the Omnia Cards are valid on consecutive days: if you have purchased a 72h for example, and you use it in the afternoon of the first day, you will have another two days left.

When you buy the OMNIA Vatican & Rome Card you will also receive a free guide and a map showing the places of interest and offers, so you can better plan your stay.

Yes! If you have an OMNIA Vatican & Rome Card you have the right to privileged access to all sites and museums of the Vatican City, including the Colosseum and Roman Forum. You can save up to 4 hours of waiting in the summer months, when the turnout is particularly high. If you have purchased a ticket for a single entry that includes a reservation, booking the dates and the time of access will give you the right to skip the line.

Yes, if you have an Omnia Vatican & Rome you have the right to priority access to the Vatican City sites and museums. With the Roma Pass, if you choose to take advantage of the free entrance of the Colosseum / Roman Forum / Palatine Hill, remember that booking is mandatory by accessing the Coopculture website. We remind you that access to the Colosseum, as per the official Coopculture website, is not a skip line entry but a GUARANTEED access.

Link to book the Colosseum with RomaPass:

https://ecm.coopculture.it/index.php?option=com_snapp&view=products&catalogid=F8B26C9F-B33A-74D3-4B75-0168EB799FA3&snappTemplate=template3&lang=en

Yes, we use Stripe, an online payment system that is internationally recognized and completely secure. This system protects against scams and unauthorized transactions by encrypting your payment information.

Access the website or app using your email or voucher code. Once you have registered, contact customer service from the chat or select the button “contact us”.

Access your profile and enter “My tickets and my cards” section. Select your ticket.
Click on the “Check availability” button and select the date.
Only the available dates will be highlighted.
Some tickets provide more options that will appear here (e.g. different languages, audio guide, Vatican Gardens minibus tour).
Make sure you select the options that are relevant to you. After that, you can select your departure time (if applicable).
You will receive new vouchers via email with your booking confirmation and your visit times.

The Child Card is valid for children who are between 6 – 17 years old. Children up to the age of 5 are included on the parent’s card and have free access to all services.

The Omnia Cards are a portfolio of services that allow priority access to the main places of interest of the extraordinary historical and artistic heritage of Rome, for 72, 48 or 24 hours.
A unique cultural and spiritual study for you and those traveling with you.